What is the Data Quality Command Center in HubSpot? The Data Quality Command Center in HubSpot is a feature that lets you monitor the quality of your data. It provides a comprehensive overview of your data's health, allowing you to identify and rectify any issues...
The digital to-do that helps you store, analyze and create reports on your work with customers. The task management software is a feature of the HubSpot Operations Hub. Was is a Task Management Software? A Task management software is In essence, your digital to-do....
With data sync, you can connect your CRM with the rest of your tech stack and gather all your customer data in one place. What is Data Sync? Data sync is the short-term for data synchronization, which is a process that ensures the consistency of data across multiple...
Working in a company with a customer success department? Just think briefly about every conversation your business has ever had with customers. That's a lot of information, about your customer's problems. With conversation intelligence in HubSpot Service Hub, you can...
What is a Knowledge Base? A knowledge base is a centralized 'library' of information that provides customers, staff, and any other stakeholders with answers to common questions, explanations of concepts, or solutions to problems. It's a self-service library that...
Agent presence in inbox is a simple, but powerful feature that shows the real-time status of your service or support agents in a shared inbox system. It provides crucial information about who's currently available or not, which helps customers know if their inquiry is...
Service-level agreements (SLAs) are a vital part of B2B relationships. These agreements are more than just formalities; they're pivotal for defining and managing expectations between parties, be it internally between departments, or externally between a business and...
Working with ARR or returning customers, then understanding your customers' experiences of your service/product is vital to building a successful business. One way to gain insights into customer satisfaction is through post-chat feedback in HubSpot Service Hub. In...
HubSpot Service Analytics can help you improve your support by giving valuable insights into your customers' behaviour and needs. In this blog post, we'll explore what HubSpot Service Analytics is, the benefits it offers to businesses, and how you can use it to...
Are you trying to retain your customers? Customer feedback surveys are critical for optimizing customer experiences, and HubSpot offers a tool for just this. In this post, we'll explore why feedback surveys matter and how to make the most of them using HubSpot's...
