Sales in Platform-Driven Markets with Anna Serner

How does sales change when data, platforms and retail media become central to commercial decision-making? In this episode of Oplev Salg, Michel van der Borg from CBS & Anna serner explore how data reshapes power dynamics between brands and retailers, why traditional negotiation matters less, and what this means for modern sales organizations. A conversation about sales, decision-making and the changing sales role in a platform-driven market.

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“More data does not lead to better decisions”

As data, platforms, and retail media becomecentral to commercial decision-making, the role of sales is evolving infundamental ways.

In this episode of Oplev Salg, we spokewith Anna Serner, founder of REDAME and expert in retail media. Together withMichel van der Borgh from CBS, they discussed how data reshapes power dynamicsbetween brands and retailers, and what this means for modern salesorganizations.

Key takeaways

More data doesn’t automatically improvedecisions

Greater access to data increasescomplexity. Value is created when data is combined with experience, judgement,and deliberate reflection.

Sales is becoming consultative by necessity

As platforms grows more data-driven, salesprofessionals increasingly act as advisers, helping partners navigate data,media, and commercial choices more effectively.

Value shifts from products to traffic anddata

In platform-driven markets, sales successdepends on redefining what is being sold and learning how to monetize assetsthat already exist.

Core reflection From Anna

Companies don't need more data, they needto learn how to monetize what they already have.

Retailers and brands already sit onvaluable traffic, behavioural insights, and customer access. The real shift isnot about collecting more information, but about redefining where value iscreated, and building the commercial capabilities required to act on it.