“More data does not lead to better decisions”
As data, platforms, and retail media becomecentral to commercial decision-making, the role of sales is evolving infundamental ways.
In this episode of Oplev Salg, we spokewith Anna Serner, founder of REDAME and expert in retail media. Together withMichel van der Borgh from CBS, they discussed how data reshapes power dynamicsbetween brands and retailers, and what this means for modern salesorganizations.
Key takeaways
More data doesn’t automatically improvedecisions
Greater access to data increasescomplexity. Value is created when data is combined with experience, judgement,and deliberate reflection.
Sales is becoming consultative by necessity
As platforms grows more data-driven, salesprofessionals increasingly act as advisers, helping partners navigate data,media, and commercial choices more effectively.
Value shifts from products to traffic anddata
In platform-driven markets, sales successdepends on redefining what is being sold and learning how to monetize assetsthat already exist.
Core reflection From Anna
Companies don't need more data, they needto learn how to monetize what they already have.
Retailers and brands already sit onvaluable traffic, behavioural insights, and customer access. The real shift isnot about collecting more information, but about redefining where value iscreated, and building the commercial capabilities required to act on it.