Working in a company with a customer success department? Just think briefly about every conversation your business has ever had with customers. That’s a lot of information, about your customer’s problems. With conversation intelligence in HubSpot Service...
Agent presence in inbox is a simple, but powerful feature that shows the real-time status of your service or support agents in a shared inbox system. It provides crucial information about who’s currently available or not, which helps customers know if their...
Service-level agreements (SLAs) are a vital part of B2B relationships. These agreements are more than just formalities; they’re pivotal for defining and managing expectations between parties, be it internally between departments, or externally between a business...
Working with ARR or returning customers, then understanding your customers’ experiences of your service/product is vital to building a successful business. One way to gain insights into customer satisfaction is through post-chat feedback in HubSpot Service Hub....
HubSpot Service Analytics can help you improve your support by giving valuable insights into your customers’ behaviour and needs. In this blog post, we’ll explore what HubSpot Service Analytics is, the benefits it offers to businesses, and how you can use...
Are you trying to retain your customers? Customer feedback surveys are critical for optimizing customer experiences, and HubSpot offers a tool for just this. In this post, we’ll explore why feedback surveys matter and how to make the most of them using...
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